If you sent a message to our team through UpScrolled at either the handles @Support or @UpScrolled, please note these methods of communication are closed and are not monitored for support purposes.
Steps
To initiate a support chat, you can navigate to the support chat function found directly on the UpScrolled app and website.
You can also email us at [email protected].
For safety concerns, please reach out to us at [email protected].
Please note that direct messages will not be delivered to our team, as these have been disabled to prevent information from getting lost.
You can also access this support portal by navigating to the @support or @upscrolled profiles on the app and tapping the chat button. Instead of opening a direct message window, this will redirect to the support portal.
Good to know
This allows you to get faster support, as our AI support (available via chats and emails) can provide basic troubleshooting tips and answers to frequently asked questions.
See the article on how AI works in support interactions here.
Please note that our human team reviews every AI chat within the same day to ensure both accuracy and quality. You are always free to ask to speak with a human team member, and sensitive issues are automatically directed to human team members to handle.