Try this first
Select Forgot password? on the sign-in screen. This generates a new code and resolves the large majority of missing-code issues — the system picks up where you left off.
This works during signup too. If you didn't finish creating your account and don't have your code, use "Forgot password?" to generate a new one. You don't need to have set a password yet.
About code expiry
Email codes are valid for 24 hours. After that you'll need a new one.
Less than 24 hours since an unfinished signup? Use "Forgot password?" to generate a fresh code.
More than 24 hours? The system should treat your email as new and let you sign up normally. If you're told the email is already registered, use "Forgot password?" to generate a code and finish signing up.
Always use the newest code you receive. Older codes will fail even if they arrive later.
If the code still doesn't arrive
Check your spam or junk folder. Gmail users, also check the Promotions tab.
Check your email address for typos, including stray spaces in the text box.
Check your email provider's settings, particularly on a corporate or privately hosted domain — the server may be blocking automated messages.
Check any aliasing or forwarding is working and can receive other automated codes.
Try switching between Wi-Fi and mobile data. Some ISPs and some governments restrict access to UpScrolled. Depending on the laws where you are, a VPN may help — or, if you originally signed up over a VPN, try turning it off.
Disposable and temporary email addresses are blocked from signup on UpScrolled. If you registered before April 2026 with a temporary address, codes can no longer reach you and you may need to create a new account.
Specific email providers
Proton Mail
Proton requires you to verify your own account with a second email address and a phone number. Until you do, Proton may block transactional email. Update your Proton settings or contact Proton support.
Mailfence
Some Mailfence accounts block our email. Contact Mailfence support and let them know you cannot receive mail from [email protected] and [email protected].
Two things we can't do
Please don't email us your code. We aren't able to confirm anyone's account — we have no access to the system that asks for your confirmation code.
We can't send codes by SMS, WhatsApp, or any other channel. The only route is the automatic email generated when you sign up or select "Forgot password."
Still stuck?
Reply to us with your location and internet provider details if all your other apps appear to be connecting normally — this helps us investigate more closely.
If your verification email arrives with no code in it, or a fresh code is rejected as invalid straight away, please tell us. Those are different problems and we'll route them to the right team.